OTA Reconciliation for Hotels
Terrace helps hotel accounting teams review every OTA commission claim, dispute invalid charges, and recover missed virtual card collections before revenue slips through the cracks.
- less time on OTA matching
- 95%less time on OTA matching
- more accurate reconciliation
- 3xmore accurate reconciliation
- of disputes resolved before deadline
- 100%of disputes resolved before deadline
Eliminate the manual work behind OTA reconciliation.
Terrace reviews OTA statements against PMS data, commission rules, cancellations, no-shows, VCC activity, and accounting records automatically, so your team stops checking every transaction by hand.
- Auto-check every OTA claim against reservation and stay data
- Flag only the commissions, cancellations, no-shows, and missing records that need review
- Detect missed or uncharged VCC revenue without manual portal checks
- Prepare clean outputs for disputes, recovery, and month-end close
What is OTA reconciliation?
OTA reconciliation is the work hotel accounting teams do to confirm that every OTA booking settled correctly: the right payout was received, the correct commission was charged, VCCs were collected, and PMS/accounting records match.
The hard part is not knowing what to check. It is the manual lift. Booking.com, Expedia, Airbnb, and other OTAs each send different statements, IDs, formats, cancellation rules, commission logic, and VCC details. Most teams still compare those records line by line across OTA portals, PMS exports, spreadsheets, and accounting systems.
Terrace automates that review. Every OTA record is checked against PMS and accounting data, and your team only reviews the exceptions: invalid commissions, missed VCC collections, missing reservations, duplicate charges, and posting issues.
- Net payout matches expected amount
- Commission matches contracted rate
- VCC was charged for the correct folio amount
- Cancelled stays were not incorrectly paid
- No-shows follow hotel and channel policy
- Accounting records reflect actual receipt
Why OTA reconciliation eats accounting time
OTA reconciliation is not hard because accountants do not know what to check. It is hard because every booking has to be checked across statements, PMS records, commission logic, cancellations, no-shows, and VCC activity.
OTA records don't line up
Terrace maps OTA statements to PMS stays automatically, even when IDs, dates, and formats differ.
Commission logic changes by booking
Terrace checks contracted rates, non-commissionable revenue, taxes, fees, and channel-specific rules.
Cancellations and no-shows create disputes
Terrace flags cancelled stays, no-shows, duplicate claims, and claims that should not be paid.
VCC revenue slips through the cracks
Terrace finds uncharged, undercharged, mismatched, or expiring VCC balances before they become missed revenue.
Automated OTA reconciliation, built for hotels
Terrace connects to your PMS and pulls OTA statements directly — so your team works from a live exception queue instead of monthly spreadsheets.
Statement matching
Every OTA payout matched to a PMS reservation
Terrace ingests OTA payout statements from Booking.com, Expedia, Airbnb, and 20+ channels — then matches each line to the corresponding PMS reservation automatically, even when reference numbers don't align.
- Native ingestion of remittance and commission statements
- Match by confirmation number, dates, guest name, or amount
- Built for Opera, Mews, Cloudbeds, and 30+ PMS platforms
Commission validation
Contract-aware commission checking on every booking
Every payout is validated against your contracted commission rate for that channel, rate code, and property. When an OTA short-pays or applies the wrong rate, you see it the day the statement arrives — not at month-end.
- Per-channel and per-rate-code commission rules
- Underpayments and overcharges surfaced automatically
- Recovery value calculated against the contracted rate
VCC reconciliation
Virtual card amounts matched to folio totals
Virtual credit cards issued by OTAs are reconciled against the folio total for every stay — so amount mismatches from rate modifications, ancillaries, or cancellations get caught before they hit the GL.
- • Late checkout fee added Apr 4: +$35
- • Mini-bar charge after VCC issued: +$14
Exception queue
Every exception ready for dispute, with evidence attached
Mismatches surface in a prioritized exception queue with the statement line and PMS record attached — so your team submits disputes inside the OTA dispute window, not after it has closed.
- Exceptions ranked by recovery value and dispute deadline
- Statement line + PMS evidence attached to every item
- Status tracked from flagged to recovered
Stop profit leakage in your hotel. Recover what’s yours.
See how much revenue you’re missing — with a free reconciliation audit on your last 90 days of bookings.
Frequently asked questions
OTA reconciliation is the process of matching OTA invoices, commission statements, payment records, and reservation data against your property management system (PMS) to confirm that every booking settled correctly and that your accounting records reflect the actual amounts received.
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See the full Terrace AR platform for hotel accounting teams.