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Night Audit

Hotel Night Audit Reconciliation

Hotel night audit automation that ties out revenue, taxes, payments, and statistics every operating day — replacing the overnight spreadsheet drill with a live, exception-only dashboard.

less time on night audit
70%less time on night audit
of nights tied out before sunrise
100%of nights tied out before sunrise
morning fire drills for the controller
0morning fire drills for the controller
The unified night audit workflow

Automate the nightly tie-out.

Terrace ingests the night audit trial balance, revenue, tax, payment, and POS feeds, ties them together, and produces a clean audit package per property and per brand. Overnight staff stop balancing reports by hand.

  • Live tie-out of trial balance, revenue, tax, payment recap
  • Brand-specific night audit packages
  • Portfolio rollups across every property
Terrace hotel night audit reconciliation dashboard

What is hotel night audit reconciliation?

Hotel night audit reconciliation is the nightly process that balances every revenue, tax, payment, and statistics report from the operating day so the property can close the day and roll into the next one. It is the foundation of all downstream hotel accounting — revenue reporting, GL postings, brand reports, and forecasts all flow from a clean night audit.

The challenge is that night audit happens every single night at every single property, usually staffed by one overnight clerk under time pressure. Variances must be found and resolved before the operating day rolls, or the next day's reports will be wrong. Hotel night audit automation software like Terrace AI ties out the entire audit package automatically and surfaces only the real variances for review.

What teams check
  • Trial balance balances
  • Room revenue equals rooms × rate
  • Tax recap equals rate × taxable base
  • Payment recap equals folio payments
  • POS feeds complete for the day
  • Allowances and adjustments validated

Why hotel night audit reconciliation is painful for accounting teams

Night audit happens overnight, every night

Night audit is run on every property every operating day, often by a single overnight staffer who balances dozens of reports under time pressure.

Manual balancing across many reports

Room revenue, tax, F&B, ancillary, payments, deposits, and allowances must all tie to the trial balance, often via printed reports and Excel.

Errors block the next-day open

If the night audit doesn't balance, the next operating day can't roll, blocking front-desk operations and corrupting downstream reporting.

Variance hunts eat the auditor's shift

Finding a $4 variance can take an hour of digging through reports, leaving less time for the actual reconciliation work.

Brand requirements differ by flag

Each brand has its own night audit report set and standards, multiplying the work for management companies with multiple flags.

Multi-property rollups happen by email

Above-property accounting waits for each property's night audit package to arrive by email before consolidated reporting can run.

What data is matched in hotel night audit reconciliation?

PMS trial balance
Opera, Mews, Cloudbeds
  • Revenue
  • Tax
  • Payments
  • Balance
Room revenue report
Per room post
  • Room
  • Rate code
  • Amount
POS revenue feeds
F&B, spa, golf
  • Outlet
  • Category
  • Amount
Payment recap
Tender breakdown
  • Tender
  • Folio
  • Amount
Allowance and adjustment register
PMS adjustments
  • Type
  • Approver
  • Reason
Statistics report
Occupancy, ADR, RevPAR
  • Rooms sold
  • Rate
  • Revenue

Common hotel night audit exceptions

Trial balance doesn't balance

Total credits and debits on the night audit trial balance don't equal, blocking the day from rolling.

Revenue posted does not equal rooms occupied times rate

Statistics report shows a different revenue than the sum of nightly room posts due to a missed post or rate override.

POS feed missing for the night

A POS outlet failed to send its revenue file, leaving the night audit short by the outlet's total.

Allowance posted to a closed period

A correction allowance was posted with an effective date in a closed period, requiring a re-open or adjustment.

Tax recap differs from rate times taxable revenue

Computed tax does not equal the rate times the taxable revenue base, indicating a misapplied rate or exempt line.

Payment recap does not equal folio payments

The tender-by-tender payment recap differs from the sum of payments posted to folios during the operating day.

How hotels manually run night audit reconciliation

  1. 1

    Run the PMS night audit process and produce the trial balance and supporting reports.

  2. 2

    Reconcile room revenue to the statistics report (rooms sold times rate equals revenue).

  3. 3

    Reconcile tax recap to the rate times taxable revenue for each tax jurisdiction.

  4. 4

    Reconcile payment recap to the sum of folio payments by tender.

  5. 5

    Reconcile POS revenue from each outlet against the totals on the trial balance.

  6. 6

    Investigate any variance and re-run reports if needed to resolve.

  7. 7

    Roll the operating day and produce the night audit package for above-property review.

  8. 8

    Email or upload the package to the controller and brand audit teams.

Automated hotel night audit reconciliation with Terrace AI

Terrace pulls every night audit report, ties them together in real time, surfaces only variances, and produces the brand-specific audit package.

Live tie-out

Live night audit tie-out

Terrace pulls trial balance, revenue, payment, and statistics reports as they generate and ties them against each other in real time.

Live · 03:14 ET · Mar 14 op day
Night audit live tie-out
187 rooms
Trial balance
$32,118.40 = $32,118.40
Balanced
Room rev vs stats
187 × $172 = $32,164
+$46
Tax recap 8.875%
$32,118 × rate = $2,850.49
Balanced
Payment recap
$32,118.40 = $32,118.40
Balanced
F&B feed
$8,442 POS = $8,400 PMS
+$42
3 balanced · 2 variances · liveRoll day at 06:00 →

Variance hunt

Automatic variance investigation

When a balance is off, Terrace traces the variance to the source post, surfacing the underlying record instead of leaving the auditor to dig.

Variance · -$42.00
Automatic variance investigation
Bar F&B
POS $8,442 vs PMS $8,400-$42
Tracing variance to the underlying post automatically.
Simphony check 88412
22:14 ET · $42.00 · Folio #18867 · room 421
PMS post · NOT FOUND
Posting failed at 22:15 ET — interface error
Found in 3 hops · 12sResolve →

POS check

POS feed verification

Every POS feed is checked for completeness before the day rolls, preventing missing revenue that would corrupt downstream reports.

POS feeds · pre-roll check
POS feed verification
6 outlets
Simphony · Restaurant
Last: 02:18 ET · 142 items
Complete
Simphony · Bar
Last: 02:22 ET · 88 items
Complete
Book4Time · Spa
Last: 21:45 ET · 14 items
Complete
Lightspeed · Golf
Last: 18:12 ET · 22 items
Complete
Flash Valet · Parking
Last: — · 0 items
Missing
Mini-bar tablet
Last: 23:50 ET · 18 items
Complete
Flash Valet feed missing · day cannot roll until parking revenue ingests.
5 of 6 completeRe-poll feed →

Brand audit

Brand-specific audit packages

Terrace produces brand-specific night audit packages in the format each brand requires, ready to upload or share automatically.

Brand packages · Mar 14
Brand-specific audit packages
3 flags
Marriott (MARSHA)
Daily Flash · CSV · MWP file
Uploaded
Hilton (OnQ)
DBR · 14 sections · Excel
Generated
Hyatt (Opera Cloud)
EOD package · 8 reports · PDF
Waiting on F&B
Packages format to each brand's spec and upload directly to brand SFTP.
2 done · 1 pendingView files →

Portfolio view

Portfolio night audit dashboard

Above-property accounting sees every property's night audit status on one dashboard instead of waiting for individual emails.

Portfolio · 03:30 ET
Above-property night audit
5 of 5
Rolled
3 / 5
Rooms sold
612
Revenue
$104,818
Hyatt Place — Austin
Rolled at: 02:48
Rolled
Hampton Inn — Denver
Rolled at: 03:14
Rolled
Marriott — Boston
Rolled at:
Tying
Holiday Inn — Phoenix
Rolled at: 01:55
Rolled
Westin — Miami
Rolled at:
Variance
ETA all rolled: 04:15 ETDrill in →

Hand-off

Clean morning handoff

Controllers and AGMs start their day with a green dashboard instead of a stack of overnight variance emails.

06:00 ET · Controller dashboard
Clean morning handoff
Mar 14 close
All properties rolled
5 of 5 properties · 0 open variances
Rooms sold
612
Occupancy
78.4%
ADR
$172.40
RevPAR
$135.20
Audit packages sent toBrand · Mgmt co · GMs
Get started

Put hotel revenue on autopilot

From OTA statement to GL posting — faster cash, accurate books, and less manual reconciliation.

Frequently asked questions

Hotel night audit reconciliation is the nightly process of balancing every revenue, tax, payment, and statistics report from the operating day so the property's books are closed for the day and the next operating day can roll. It is the most important reconciliation a hotel performs because everything downstream — revenue reporting, the GL, brand reporting — depends on it.